Privacy Policy & Terms of Use

 

Protection of your privacy at Vvog Academy (the 'Company', 'we', 'us', 'our')

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why Vvog Academy is committed to respecting the confidentiality of the personal information we collect. The Privacy Policy applies to personal information we collect online as well as in-store or through any form of interaction with our customers.

 

STORE SECURITY

Our branches are equipped with surveillance camera systems in public areas excluding fitting rooms and toilets. These systems are in place solely for theft prevention and security measures for our customers.

 

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on 'Vvog Academy'.

 

 

TRANSACTION SECURITY

During a transaction, Vvog Academy only collects the information necessary to be able to fulfill your order or to contact you to inform you of the status of your order. The information we have includes your name, email, phone number, billing and shipping address, and items ordered.

In order to protect you, all payment transactions use the latest secure transmission technologies and are made directly via the SHOPIFY PAYMENTS payment gateway, belonging to our SHOPIFY e-commerce host. For more information on how Shopify uses your personal data: Shopify privacy policy

 

 

PERSONAL INFORMATION WE COLLECT

Your personal information is collected in particular when you:

- Newsletter subscription

-Contact a representative of our customer service

-Enter a contest, promotional event or survey

-Job application

-interact with Vvög Academy on social media

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, when you browse our site, we collect information about how you interact with the site, which websites or search terms refer you to the site.

We collect Device Information using the following technologies:

- “Cookies” are data files placed on your device or computer and often including an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

- “Log files” track actions taken on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages and timestamps.

- "Web beacons", "beacons" and "pixels" are electronic files used to record information about how you navigate the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, email address, and phone number. . We refer to this information as "Order Information".

 

We retain your information unless and until you ask us to delete it.

 

 

USE OF YOUR PERSONAL INFORMATION

Your personal information is used in particular for:

-Follow up on orders/returns

-Confirm your identity to ensure our mutual protection

-You offer products, services and promotions, and confirm your eligibility for our offers

-Statistics for internal use

-Management of the website (presentation, organization)

-Targeted advertising

- Comply with applicable laws and regulatory requirements

-Improvement of service and personalized welcome

 

 

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with our current and future affiliates. For example, we use Shopify to host our online store. To learn more about Shopify's use of your personal information, see https://www.shopify.com/legal/privacy.

 

We also use Google Analytics to help us understand how our customers use the site. To learn more about how Google uses your personal information, see https://www.google.com/intl/fr/policies/privacy/. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We may disclose your personal information to third parties only if:

-With your consent to our Privacy Policy and Terms of Service

-For loss and fraud prevention purposes

- Where required or permitted by law

 

 

NEWSLETTER SUBSCRIPTION

You can register securely on our designated field at the bottom of the home page. Also, you will be added to the list when you make a transaction on 'Vvog Academy'

 

The newsletter is used to inform you of current events and promotions. A cookie is associated with the opening of an email between the sending of the email and your activity on the site. This allows us to assess the effectiveness of the ongoing campaign.

 

We do not share or sell this information to any other company. It is possible to remove his name at any time from our list by sending us a request at 'dostiguy@vvog.ca'.

 

 

NAVIGATOR

Please note that we do not alter our site's data collection or practices when we see a 'Do Not Track' signal from your browser.

 

 

RIGHTS OUTSIDE CANADA

Note that we process your information in order to enforce contracts we might have with you (for example, if you place an order on the Site) or otherwise pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred to Canada.

 

 

DELIVERY, RETURN & EXCHANGE POLICY

By accepting the terms and conditions of use, you also consent to our Delivery, return and exchange policy.

 

 

CANCELLATION OR MODIFICATION OF AN ORDER

Subject to applicable laws, we: 
a) we reserve the right to modify the products and services advertised or offered for sale on the site, the prices and specifications of these products and services, any promotional offer and all other documents on the site, without notice or without incurring our liability to anyone, including you; 

(b) cannot guarantee that the products and services advertised or offered for sale on this site will be available when ordered or thereafter;

(c) we reserve the right to limit quantities sold or offered for sale; 

d) do not guarantee that the documents of the site (in particular the descriptions, prices and photos of the products) are exact, complete, reliable, current or exempt from errors; 

e) we reserve the right to cancel, end or not process any order (including an accepted order) if the price or any other material information on the site is incorrect. If we do not process an order for this reason, we will notify you that the order has been canceled and we undertake either not to invoice you the amount of the order, or to credit it to you, depending on the type of payment used. 

 

 

CHANGES TO OUR PRIVACY AND USAGE POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check it regularly for any changes.

 

By browsing the website of 'Vvog Academy', express your agreement to the sharing of the information mentioned above. In store, when using a credit or debit card, credit card information is required in order to complete the purchase. However, cash payment without home delivery allows you to make the purchase without data collection.

 

For any additional questions regarding our privacy policy, do not hesitate to contact us by e-mail at 'dostiguy@vvog.ca'

 

 

Our shop:

Vvög, 1255 Boulevard de Périgny, room 29 Place Chambly, QC J3L 1W7

(450) 658-2171