Privacy Policy & Terms of Use

 

Protecting your privacy at Vvög Academy (the 'Company', 'we', 'us', 'our')

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. For this reason, Vvög Academy is committed to respecting the confidentiality of the personal information we collect. The Privacy Policy applies to personal information we collect online as well as in-store or through any form of interaction with our customers.

 

IN-STORE SECURITY

Our branches are equipped with surveillance camera systems in public areas excluding fitting rooms and toilets. These systems are in place only for theft prevention measures and as a safety measure for our customers.

 

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

 

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on 'Vvög Academy'.

 

 

TRANSACTION SECURITY

During a transaction, Vvög Academy collects only the information necessary to be able to fulfill your order or to contact you to inform you of the status of your order. The information we have includes your name, email, telephone number, billing and delivery address as well as the items ordered.

In order to protect you, all payment transactions use the latest secure transmission technologies and are done directly through the SHOPIFY PAYMENTS payment gateway, owned by our e-commerce host SHOPIFY. For more information on how Shopify uses your personal data: Shopify Privacy Policy

 

 

PERSONAL INFORMATION WE COLLECT

Your personal information is collected in particular when you:

-Subscribe to the newsletter

-Contact a representative of our customer service

-Participate in a contest, promotional event or survey

-Job application

-interact with Vvög Academie on social media

 

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, when you browse our site, we collect information about how you interact with the site, about the websites or search terms that refer you to the site.

We collect information about devices using the following technologies:

- "Cookies" are data files placed on your device or computer and often containing a unique and anonymous identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

- "Log files" track actions performed on the site and collect data, including your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

- "Web beacons", "beacons" and "pixels" are electronic files used to record information about how you navigate the site.

 

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, email address, and phone number. We refer to this information as "Order Information".

 

We retain your information unless and until you ask us to delete it.

 

 

USE OF YOUR PERSONAL INFORMATION

Your personal information is used in particular to:

-Follow-up of orders/returns

-Confirm your identity in order to ensure our mutual protection

-You offer products, services and promotions, and confirm your eligibility for our offers

-Statistics for internal use

-Website management (presentation, organization)

-Targeted advertising

-Comply with applicable laws and regulatory requirements

-Improvement of the service and personalized welcome

 

 

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with our current and future affiliates. For example, we use Shopify to host our online store. To learn more about Shopify's use of your personal information, visit https://www.shopify.com/legal/privacy.

 

We also use Google Analytics to help us understand how our customers use the site. To learn more about how Google uses your personal information, visit https://www.google.com/intl/fr/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We may disclose your personal information to third parties only if:

-With your consent to our privacy policy and terms of use

-For loss and fraud prevention purposes

-When required or permitted by law

 

 

SUBSCRIBE TO THE NEWSLETTER

You can register securely on our designated field at the bottom of the home page. In addition, you will be added to the list when you make a transaction on 'Vvög Academie'

 

The newsletter is used to let you know about current events and promotions. A cookie is associated with the opening of an email between sending the email and your activity on the site. This allows us to evaluate the effectiveness of the current campaign.

 

We do not share or sell this information to any other company. It is possible to remove your name at any time from our list by making a request to 'dostiguy@vvog.ca'.

 

 

BROWSER

Please note that we do not change our site's data collection or current practices when we see a 'Do Not Track' signal from your browser.

 

 

RIGHTS OUTSIDE CANADA

Note that we process your information in order to fulfill contracts we may have with you (for example, if you place an order on the Site) or to otherwise pursue our legitimate business interests listed above. In addition, please note that your information will be transferred to Canada.

 

 

DELIVERY, RETURN & EXCHANGE POLICY

By accepting the terms and conditions of use, you also consent to our Delivery, return and exchange policy.

 

 

CANCELLATION OR MODIFICATION OF AN ORDER

Subject to applicable laws, we: 
a) we reserve the right to change the products and services advertised or offered for sale on the Site, the prices and specifications of such products and services, any promotional offers and any other materials on the Site, without notice or liability to anyone, including you; 

b) cannot guarantee that the products and services advertised or offered for sale on this site will be available at the time they are ordered or thereafter;

c) we reserve the right to limit the quantities sold or offered for sale; 

d) do not warrant that the materials on the Site (including but not limited to descriptions, prices and product photos) are accurate, complete, reliable, current or error-free; 

e) we reserve the right to cancel, terminate or not process an order (including an accepted order) if the price or any other important information on the Site is inaccurate. If we do not process an order for this reason, we will notify you that the order has been cancelled and we undertake either not to charge you the amount of the order or to credit it to you, depending on the type of payment used.

 

 

CHANGES TO OUR PRIVACY AND USE POLICY

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. Please check back regularly for any changes.

 

By browsing the website of 'Vvög Academie', express your agreement to the sharing of the information mentioned above. In store, when using a credit or debit card, credit card information is required in order to complete the purchase. However, cash payment without home delivery allows you to make the purchase without data collection.

 

For any additional questions regarding our privacy policy, do not hesitate to contact us by e-mail at 'dostiguy@vvog.ca'

 

 

Our shop:

Vvög, 1255 Boulevard de Périgny, local 29 Place Chambly, QC J3L 1W7

(450) 658-2171