Delivery, return and exchange policies.

 

FREEHIS

Any transport for return/exchange is the responsibility of the customer with the exception of a defective item or a shipping error on the order.

 

Please allow 3 to 10 business days for delivery. We reserve the right to refuse delivery of any order. We are not responsible for lost packages or shipping delays. We cannot issue a refund if your order is lost or damaged.

 

For a modification of your order, please send your requests to 'dostiguy@vvog.ca' indicating your name and your order number. Changes can only be made if we receive them before we have dispatched your order. Once your order has been shipped, no changes can be made.

 

Orders received during the holidays or outside business hours will be fulfilled the next business day.

 

Please allow 1 to 2 days before sending your order.

 

We offer delivery to Canada and the United States only. For elsewhere in the world please contact us by email at 'dostiguy@vvog.ca'

 

 

RETURN AND EXCHANGE

Factors of a product eligible for return;

-Any request must be made to 'dostiguy@vvog.ca' within 15 days of the delivery date.

-No exchange or refund is applicable on underwear and jerseys.

-An unwashed and unworn product.

-The product must be new with its original packaging, including the label.

- No refunds or exchanges will be given for a personalized product

 

No exchange is possible by mail, only returns are accepted with the exception of a defective item or a shipping error on the order.

 

Vvög Academie reserves the right to inspect the product before authorizing refund or exchange.

 

 

RETURN/EXCHANGE CONDITIONS

Any merchandise returned without authorization will be automatically returned to the sender at his expense.

 

Customers must ensure that they post the item to be returned within 7 business days of return authorization. Failure to do so will result in store credit being issued and no refunds to your original form of payment permitted.

 

 

METHOD OF REFUND AND EXCHANGE

If your refund is processed, a credit will automatically be applied to your credit card or original form of payment. Please note that the credit refund will be posted to your account within 7 to 10 days.

 

Items purchased from Vvög Academie, in-store or online, can be exchanged or returned at any of our Vvög stores. We will refund the amount with the same payment method used when purchasing.

 

 

 

STATUS OF YOUR ORDER

Once your payment has been accepted, you will receive an email confirmation that your order has been received. Once your order has been shipped, you will receive a shipping confirmation email with the package tracking number, if applicable.

 

 

STOCKS & INVENTORIES

We do our best to keep the available quantity of our items up to date. If by mistake, the item you ordered is discontinued, we will notify you by email. The cancellation will be made to your original order and we will refund you using your chosen payment method.

 

 

PROBLEMS OR ERRORS DURING YOUR CHECKOUT

If you are having difficulty placing or finalizing your order, there may be conflicts between our site and the browser you are using. You can contact us directly at 'dostiguy@vvog.ca'. Please let us know what type of error you are receiving and any relevant information so that we can assist you.

 

For any special requests or additional questions regarding our return/exchange delivery policy, do not hesitate to contact us by e-mail at 'dostiguy@vvog.ca'

 

 

Our shop:

Vvög, 1255 Boulevard de Périgny, room 29 Place Chambly, QC J3L 1W7

(450) 658-2171